Terms of service

Terms of Service

Last updated: August 7, 2026

Welcome to NexaLiving. These Terms of Service ("Terms") govern your use of the NexaLiving website and online store, including the products, services, content, features, and tools made available through our website (collectively, the "Services").

By accessing or using our Services, or by purchasing products from us, you agree to be bound by these Terms and our Privacy Policy and Refund Policy. If you do not agree with these Terms, please do not use our Services or place an order with us.

NexaLiving is powered by Shopify, which provides the technology used to operate our online store.

1. Eligibility and Account Information

By using our Services, you represent that you are at least the age of majority in your state or jurisdiction of residence, or that you are using the Services with the consent and supervision of a parent or legal guardian where permitted by law.

When placing an order or creating an account, you agree to provide accurate, current, and complete information, including your name, email address, billing information, payment information, and shipping address.

You are responsible for maintaining the confidentiality of your account information and for activity conducted through your account.

2. Products and Product Information

We make reasonable efforts to accurately describe and display the products offered through our store. However, product colors and appearance may vary depending on your device, screen, and settings.

Product descriptions, images, pricing, availability, and other information may be changed or updated at any time without notice.

We reserve the right to discontinue products, limit quantities, or refuse sales to any person, geographic region, or jurisdiction where permitted by law.

3. Orders and Acceptance

When you place an order through our store, you are submitting a request to purchase the products in your order.

We reserve the right to accept, refuse, or cancel an order for reasons including product availability, pricing errors, suspected fraud, payment issues, or other circumstances where cancellation is appropriate.

Your order is considered accepted when we send you an order confirmation, except where an order must later be canceled due to circumstances such as product unavailability, pricing errors, suspected fraud, payment issues, or other circumstances permitted by these Terms or applicable law.

Please review your order carefully before completing your purchase. Once an order has been processed for fulfillment, we may be unable to accommodate cancellation requests.

If we cancel or modify an order, we will make reasonable efforts to notify you using the contact information provided with your order.

All returns, refunds, and exchanges are subject to our Refund Policy.

Products purchased through our store are intended for personal or household use and may not be purchased for unauthorized resale where prohibited by law.

4. Prices and Payments

All prices displayed on our website are subject to change without notice.

The price charged for a product will generally be the price displayed at the time the order is placed, as reflected in your order confirmation.

Prices may not include applicable taxes, shipping charges, customs duties, or other charges unless expressly stated.

You agree to provide accurate and complete payment and billing information.

By submitting payment information, you represent that you are authorized to use the payment method provided.

We reserve the right to correct pricing, promotional, or product information errors and, where appropriate, cancel affected orders.

5. Shipping and Delivery

Shipping and delivery times displayed on our website are estimates unless otherwise stated. Processing times and estimated delivery times may vary by product and destination and will be provided on the applicable product page or at checkout when available.

Products may be fulfilled and shipped directly from third-party suppliers or fulfillment locations. As a result, products purchased together may arrive in separate packages and at different times.

Delivery may be affected by circumstances outside our control, including carrier delays, customs processing, weather, transportation disruptions, supplier delays, and other unforeseen events.

We will make reasonable efforts to provide accurate shipping information and to keep customers informed when significant delays occur.

If we are unable to ship an order within the time required by applicable law, we will provide any notices, cancellation options, and refunds required by applicable law.

For additional information, please review our Shipping Policy.

6. Returns, Refunds, and Damaged Items

Our returns and refunds are governed by our Refund Policy.

Unless otherwise required by applicable law, we generally do not accept returns solely because a customer changes their mind, no longer wants the product, or ordered the wrong product.

If a product arrives damaged, defective, or incorrect, please contact us as soon as possible so that we can investigate the issue and provide an appropriate resolution.

We may request photographs, videos, order information, or other documentation to evaluate a claim.

Do not send products back without contacting us first and receiving return instructions.

7. Third-Party Services and Links

Our Services may use third-party services, applications, tools, payment processors, shipping providers, suppliers, or other third-party services.

We are not responsible for the content, policies, availability, or practices of third-party websites or services that are not controlled by NexaLiving.

Your use of third-party services may be subject to the third party's own terms and policies.

Our website may also contain links to third-party websites. You access third-party websites at your own risk.

8. Intellectual Property

All content on the NexaLiving website, including text, graphics, logos, designs, photographs, videos, product descriptions, and other materials, is owned by NexaLiving or its licensors and is protected by applicable intellectual property laws.

You may use our website for personal, non-commercial purposes.

You may not copy, reproduce, modify, distribute, sell, republish, or otherwise exploit our website content without our prior written permission, except where permitted by law.

NexaLiving's name, logos, designs, slogans, and other branding elements may not be used without our prior written permission.

Shopify and its related trademarks belong to Shopify.

9. Customer Reviews and Feedback

If you submit reviews, comments, photographs, suggestions, or other content to NexaLiving ("Feedback"), you represent that the content reflects your genuine experience or opinions and that you have the right to submit it.

By submitting Feedback, you grant NexaLiving a non-exclusive, worldwide, royalty-free license to use, reproduce, display, distribute, and modify the Feedback for purposes related to operating, improving, and promoting our Services, subject to applicable law.

We may remove or decline to publish Feedback that we reasonably believe is unlawful, fraudulent, misleading, abusive, offensive, or otherwise inappropriate.

You must not submit fake reviews, impersonate another person, or misrepresent your experience with a product or NexaLiving.

10. Prohibited Uses

You may use our Services only for lawful purposes.

You agree not to:

Violate applicable laws or regulations.
Attempt to gain unauthorized access to our website, systems, or accounts.
Interfere with or disrupt the operation of our Services.
Upload or transmit malicious code, viruses, or harmful software.
Use our Services to commit fraud or deceive others.
Impersonate another person or business.
Scrape, copy, or systematically collect website content or customer information without authorization.
Use our Services to infringe the intellectual property or other rights of others.
Engage in conduct that could damage NexaLiving, our customers, or our service providers.

We reserve the right to suspend or terminate access to our Services where permitted by law if these Terms are violated.

11. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our Services are provided on an "as is" and "as available" basis.

We do not guarantee that the Services will always be available, uninterrupted, secure, or error-free.

We do not make warranties beyond those expressly provided by NexaLiving or those that cannot legally be excluded under applicable law.

Nothing in these Terms is intended to exclude or limit any consumer rights or warranties that cannot legally be excluded or limited.

12. Limitation of Liability

To the fullest extent permitted by applicable law, NexaLiving and its owners, employees, affiliates, service providers, contractors, and licensors will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our Services or purchase or use of our products.

Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law.

13. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless NexaLiving and its owners, employees, affiliates, contractors, service providers, and licensors from claims, losses, damages, liabilities, and reasonable expenses arising from your violation of these Terms, misuse of the Services, or violation of another person's rights or applicable law.

14. Shopify

NexaLiving uses Shopify to provide the technology and infrastructure that powers our online store.

Your purchases are transactions between you and NexaLiving. Shopify is not responsible for the products sold by NexaLiving or for disputes arising from purchases made through our store.

15. Privacy

Your use of our Services is also subject to our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, disclose, and protect personal information.

16. Changes to These Terms

We may update these Terms from time to time.

When changes are made, we will update the "Last updated" date at the top of this page. Changes become effective when posted unless otherwise required by applicable law.

Your continued use of our Services after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by law.

17. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will remain in effect.

18. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies expressly incorporated into these Terms, constitute the agreement between you and NexaLiving regarding your use of our Services.

19. Governing Law

These Terms will be governed by the laws of the Commonwealth of Pennsylvania, to the extent permitted by applicable law, without regard to conflict-of-law principles.

Any disputes will be handled in courts having proper jurisdiction over the matter, subject to applicable consumer protection laws and any other rights that cannot legally be waived.