Refund policy

Here is your document with the requested addition included clearly and naturally in the Return Shipping Costs section:

Return & Refund Policy

Last updated: August 15, 2026

At NexaLiving, we want you to be satisfied with your purchase. If your order arrives damaged, defective, or you receive the wrong item, please contact us so we can review the issue and determine an appropriate resolution.

Return eligibility, return periods, and return requirements may vary depending on the product. The return period and requirements applicable to a specific product will be stated on the product page or otherwise communicated at the time of purchase.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it. If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible and, where applicable, within the return period listed for that product.

To help us review your claim, we may request:

Your order number
A description of the issue
Clear photos or videos showing the damage, defect, or incorrect item
Photos of the product and packaging
Any other information reasonably necessary to evaluate the issue

If your claim is approved, we may provide a refund, replacement, store credit, return, or another appropriate resolution, depending on the circumstances, the product, and applicable law.

In some cases, we may issue a refund or replacement without requiring the product to be returned.

Returns

Unless otherwise stated on the applicable product page or required by applicable law, we do not accept returns solely because you changed your mind, no longer want the item, ordered the wrong item, or no longer need the product.

Electronics

Electronics and electronic devices are generally eligible for return requests made within 14 days of delivery, subject to the requirements of this policy and any additional requirements stated on the applicable product page.

Returned electronics must generally be in the condition in which they were received and may be subject to additional return requirements.

Other Products

Unless a different return period is stated on the applicable product page, eligible non-electronic products may generally be subject to a 30-day return period.

NexaLiving reserves the right, to the extent permitted by applicable law, to establish different return periods or requirements for individual products or product categories.

A return request must be approved by NexaLiving before an item is sent back. Do not send an item to any address without first receiving return instructions from us.

Unauthorized returns may not be accepted or refunded.

Return Shipping Costs

Return shipping costs may be paid by NexaLiving or the customer, depending on the circumstances of the return, the reason for the return, the applicable product policy, and any applicable law.

For example, NexaLiving may provide or cover return shipping for certain damaged, defective, or incorrect items. In other circumstances, the customer may be responsible for the return shipping costs.

A return shipping label may or may not be provided depending on the circumstances of the return. When a return label is required and provided by NexaLiving, the shipping cost may be deducted from the refund where permitted by applicable law and where the customer is responsible for the return shipping cost.

In some cases, NexaLiving may determine that a physical return is unnecessary and may issue a refund or replacement without requiring the customer to return the product.

Please note that your location may also impact the amount of fees or costs charged in connection with returns, including return shipping or related service fees, where applicable.

Return Approval

All return requests are subject to review.

We reserve the right, to the extent permitted by applicable law, to approve or deny a return request based on the applicable product policy, the condition of the item, the reason for the request, the circumstances of the order, and any other relevant factors.

Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded or limited under applicable law.

Exchanges

If your item arrives damaged, defective, or incorrect, please contact us before sending anything back.

Depending on the circumstances, we may provide a replacement, refund, exchange, store credit, or another appropriate resolution.

Refunds

If a refund is approved, we will issue the refund to the original payment method, unless otherwise agreed with you, such as providing store credit or another form of compensation (including promotional credits or discounts, for example up to 25% off future purchases where applicable), or as required by applicable law.

After we issue the refund, your bank, credit-card company, or payment provider may require additional time to process and post the funds to your account.

Any applicable return-shipping charges or other permitted deductions will be communicated to you before the refund is processed.