Shipping policy

Shipping Policy

Processing time:
Orders are typically processed within 3 business days after payment is received.

Shipping time:
Delivery times vary depending on the product and destination. Estimated delivery times are displayed on the applicable product page or at checkout.

Because some products are shipped directly from third-party suppliers, delivery times may vary due to carrier delays, customs processing, weather, or other circumstances outside our control.

Tracking:
Once your order has shipped, you will receive tracking information when available. Tracking information may take several days to become active after shipment.

Multiple items:
If you order multiple products, they may arrive in separate packages because products may be fulfilled by different suppliers or facilities.

Address accuracy:
Customers are responsible for providing a complete and accurate shipping address. NexaLiving is not responsible for delays or failed delivery resulting from an incorrect or incomplete address provided by the customer.

Delays:
Shipping estimates are not guaranteed. NexaLiving is not responsible for delays caused by shipping carriers, customs, weather, or other circumstances beyond our reasonable control.

Lost or damaged packages:
If your package appears to be lost or arrives damaged, contact us at support@nexalivingbetter.com so we can review the situation and determine an appropriate resolution.